In courtroom dramas, we see opposing attorneys object to things, and the judge settles it with a “Sustained” or “Overruled”. In life, it’s not such a convenient situation when someone objects to what we’re saying or proposing, whether it’s in a business or a non-business setting.
This article on the American Management Association website offers tips on how to deal with objections. The author offers 4 steps to keep in mind: clarify, acknowledge, respond, and confirm.
How do you deal with objections?
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What are your thoughts?