Archive for September 5th, 2013

September 5, 2013

Objection, Your Honor!

In courtroom dramas, we see opposing attorneys object to things, and the judge settles it with a “Sustained” or “Overruled”. In life, it’s not such a convenient situation when someone objects to what we’re saying or proposing, whether it’s in a business or a non-business setting.

This article on the American Management Association website offers tips on how to deal with objections. The author offers 4 steps to keep in mind: clarify, acknowledge, respond, and confirm.

How do you deal with objections?