Archive for ‘Effective Communications’

June 20, 2014

Life’s Good, Once Again

A couple of weeks ago (see my last post), I was struggling mightily trying to communicate with @LGUS, LG USA. As you might have read, the owners of the tag line “Life’s Good” were making my life so very NOT good. Caught between a communication conflict between LG’s customer support arm and a third-party authorized service center, my frustration was reaching astronomical heights, because my 1-year old LG refrigerator had been dead for almost 2 weeks and there was no clear end in sight.

Well, I’m happier to report that @LGUS did finally come through, after I was able to speak to the right people. They resolved the situation to my satisfaction, allowing me to go out and buy a new refrigerator to replace the LG that died. On a Friday after lunch my wife and I went out to shop, and by 4pm on Saturday a new refrigerator was humming away, cooling itself down. The next day I happily pulled a frosty cold beverage out, and fired up the BBQ to celebrate.

Was the new one an LG, you ask? I’ll give you one guess. But I do appreciate the quick resolution by the folks at LG, once I was able to get connected to the right people. I think I’ll just continue to stick with LG for my consumer electronics, and leave it at that.

I hope life’s good for all of you!

December 21, 2013

Keeping Your Cool

You know how work can be sometimes, whether it’s your own business or whether you work for someone else. Once in awhile you just have it up to here. And because you figure it doesn’t happen often, you’re entitled to blow off steam in some loud or nasty way to try to make a point. Or maybe you didn’t even have a point to make.

I have to admit, early in my career while I was still learning, I lost my cool once or twice in a professional setting. Hey, I was young. Subconsciously, I probably thought I’d create more impact by losing my cool. By the second time I did it, I started to realize that the reverse was probably more true. And that’s why I remember those instances after all these years, because I didn’t want to do that again.

Don’t do it. Don’t lose your cool. Even if someone loses their cool with you first. If you lose your cool, you put yourself on a level from which you have to raise yourself afterward. People who lose their cool, contrary to their beliefs, do not get respect. They do get attention, at least temporarily, but they don’t get respect. That’s why you sometimes hear people say, after another person blows up suddenly, that they “lost a lot of respect” for that person.

Be cool! And have a great holiday season…

September 24, 2013

Making the Technology Habit Work for You

Sometimes it seems we’re wedded to our technology toys. Before you know it, it takes away from the productive things you could be doing about your business or your career. However, unlike what some might preach, we can’t just leave our toys either, because there are useful purposes for them.

A recent article on the Fast Company website entitled 4 Ways to Cure Your Technological Distraction Addiction gives 4 tips on how to make technology our friend (enhance productivity) instead of our enemy (create distractions).

So here’s my question for you … do you think we can get people to stop tweeting pictures of their dinner entrees, any time soon?

September 5, 2013

Objection, Your Honor!

In courtroom dramas, we see opposing attorneys object to things, and the judge settles it with a “Sustained” or “Overruled”. In life, it’s not such a convenient situation when someone objects to what we’re saying or proposing, whether it’s in a business or a non-business setting.

This article on the American Management Association website offers tips on how to deal with objections. The author offers 4 steps to keep in mind: clarify, acknowledge, respond, and confirm.

How do you deal with objections?

November 12, 2012

On Hiring “40-Somethings”

A LinkedIn post on Sunday night by a business owner in Belgium created a firestorm of reaction by Monday morning. In her post Why I hesitate to hire forty-somethings, Inge Geerdens put her point across on this delicate subject. As I read it, I could actually see her post being interpreted in one of two ways, either being discriminatory and almost biased, yet also being cautious on how she invests her salary dollars. Or, perhaps, a combination of both.

You read it, and see what you think Geerdens was trying to say. The next day, after she realized the reaction she created, she posted again to explain herself: “I hire on ability, and nothing else.” From the reactions to the more recent post, it’s not clear to me that she was successful in making her point any clearer to them.

With today’s social media technologies, yet another example of how people really must be extra careful of how they express their points of view.