Posts tagged ‘saving time’

April 24, 2014

No Guessing

The other day I called a company that is the support group for an online system I have to use as part of a client project. I was referred to a specific person in one department, and when I asked for that person, found that she was on vacation for the week. The woman who answered the phone, however, wanted to be helpful.

“Perhaps I can help you,” she offered. So I started to outline the question that I had, related to what inputs the system was expecting. I had already used the system for a while; I just had a specific question about one type of operation.

The woman on the phone, though she was trying to help, started stumbling through an answer, and ended up telling me something very elementary that wasn’t even the point of my question. As politely as I could, I observed that perhaps this is something on which I needed to speak directly with the other contact who was on vacation. This person’s reply to that:

“Oh, probably. I haven’t been trained on this system yet, anyway.”

Well, then why didn’t she say so from the get-go? Why take a bunch of guesses, make herself look like she didn’t know anything, and waste my time?

No guessing. If you don’t know something you’re asked, just say so, and refer the questioner to someone else, or get back to them when you do know. No one has a problem with that.

November 19, 2013

5 Minutes Instead of Checking Email

Instead of checking email yet again, why not spend 5 minutes doing something else, perhaps something more refreshing or energizing? In a recent article posted on the FastCompany website, Laura Vanderkam offers 17 possible suggestions.

What do you think? Any of those sound good to you?

December 24, 2010

Forgot My Own Advice

I’m a little ticked … I ordered something off the web earlier this week, and selected ground shipping instead of 2-day because the price was double. I didn’t need it before Christmas, and I figured I could save the extra dollars for another day. Then I received the shipping confirmation and realized that my stuff will arrive when I’m out of town. If I paid the extra few dollars, it would have arrived before my trip, so I could have enjoyed it then.

I forgot my own advice … to realize the value of paying for a service if it benefits my time schedule. See, that happens to even me, once in awhile!

But I’ve learned and moved on. Since it’s Christmas Eve, Merry Christmas to all, and to all a good night!

December 21, 2010

Time is Money

Sometimes you have to remember that time is money. When you spend time trying to do something, and it’s not happening, think if there’s another way to get it done. Even if you have to pay someone else to do it. The time you spend unsuccessfully trying to do something could be spent instead working productively on something else, to greater profits.

Time wasted, is lost. Money spent to save time, is an investment.