A couple of weeks ago (see my last post), I was struggling mightily trying to communicate with @LGUS, LG USA. As you might have read, the owners of the tag line “Life’s Good” were making my life so very NOT good. Caught between a communication conflict between LG’s customer support arm and a third-party authorized service center, my frustration was reaching astronomical heights, because my 1-year old LG refrigerator had been dead for almost 2 weeks and there was no clear end in sight.
Well, I’m happier to report that @LGUS did finally come through, after I was able to speak to the right people. They resolved the situation to my satisfaction, allowing me to go out and buy a new refrigerator to replace the LG that died. On a Friday after lunch my wife and I went out to shop, and by 4pm on Saturday a new refrigerator was humming away, cooling itself down. The next day I happily pulled a frosty cold beverage out, and fired up the BBQ to celebrate.
Was the new one an LG, you ask? I’ll give you one guess. But I do appreciate the quick resolution by the folks at LG, once I was able to get connected to the right people. I think I’ll just continue to stick with LG for my consumer electronics, and leave it at that.
I hope life’s good for all of you!
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